1 reviews | Active since Jun 2010
******* Debit Orders
I cancelled my policy with the prescribed 1 month notice period in August - only to have two more monthly debit orders to the value of R896.46 being deducted from my account. After enquiring I was told that the money would be paid back. I have only received R214.84 back from them and it has been almost 6 months! Now I have been asked for immigration documents (reason for cancelling policy) to get the rest back. This is not acceptable. I want a full refund, including service charges on the debit orders and interest owned for the six months that I have been waiting for the money.
We acknowledge receipt of your complaint and apologise for any inconvenient you may have suffered.
We are looking into this and will be in touch in due course.
Kind regards
The Oakhurst Resolutions Team
Best regards,
We acknowledge receipt of your complaint and apologise for any inconvenient you may have suffered.
We are looking into this and will be in touch in due course.
Kind regards
The Oakhurst Resolutions Team
Best regards,
Dear Mr Greyling
Kindly accept our apology for the delay in responding to your complaint and the inconvenience caused by the debits that were processed in error.
We confirm that a refund of the appropriate premiums was done by Auto & General and paid into your bank account on 24/03/2016.
Kind regards
The Oakhurst Resolutions Team
Best regards,
Dear Mr Greyling
Kindly accept our apology for the delay in responding to your complaint and the inconvenience caused by the debits that were processed in error.
We confirm that a refund of the appropriate premiums was done by Auto & General and paid into your bank account on 24/03/2016.
Kind regards
The Oakhurst Resolutions Team
Best regards,