Rentoza agreed to refund but has not paid after 30 days Rentoza approved a refund of R1350, but despite multiple follow-ups the refund has still not been paid

Rentoza agreed to refund but has not paid after 30 days Rentoza approved a refund of R1350, but despite multiple follow-ups the refund has still not been paid. The refund was approved over one month ago (12 June 2026) and today 08 September 2026 marks more than 90 days with no payment and no proper feedback. I have now sent a formal Letter of Demand requesting payment within 5 business days. If this matter is not resolved immediately I will escalate it to the Consumer Goods and Services Ombud and the National Consumer Commission. This level of service and delay in processing an approved refund is unacceptable. I simply want the refund that was already approved.