Bad customer services in Newscafe Sandton 140 West street

I am deeply disappointed with the manner in which the staff at your Newscafe location on Sandton West Street treat customers. My experience yesterday was particularly troubling. After enduring a lengthy wait in line, I was informed by the first waitress that there was no seating available. However, she offered to accommodate me at the bar. I acknowledged the situation and assured her that I would move to a regular seating area once it became available, as I prefer to dine comfortably.

Upon arriving at the bar, I placed my order and, while waiting, noticed that a table had opened up on the floor. I informed a nearby patron that they should alert the staff who took my order about my move to a more comfortable seating arrangement. It is important to note that I do not consume alcohol. Shortly after relocating, I was called back to the bar, where I was reprimanded by the bartender and his associate for moving. I explained that the bar seating was uncomfortable for me, particularly due to the height of the chairs, and that I had simply sought a more suitable place to sit.

To my astonishment, the bartender and his friend canceled my order. Is it truly unacceptable for me to choose a more comfortable dining option? Would my decision to sit at a regular table rather than in tall, uncomfortable bar chairs somehow diminish the profitability of your establishment? I have never felt so disrespected. I sincerely hope that Newscafe considers opening a branch in Randburg, as we were very satisfied with the previous location there. It is disheartening to feel neglected and disrespected in our own community.