1 reviews | Active since May 2010
dissatisfied with service
Firstly a spouse cant get a secondary card therefore I had to get my own card. Secondly if I do a booking and if my spouse does a booking on his card, we must sit at different tables in the restaurant because 2 cards cant be used on the same table even though there are separate bills on the table. Back beat dining consultants need to learn how to talk to their customers, at the end of the day we are paying R99 a month for a card, and we have a problem getting our R100 discount. The week before last and in january we were allowed to use 2 cards on the table with different bills. Where were the terms and conditions then? We sat at the restaurant for over an hour and even the teanleader at backbeat dining couldnt resolve the matter and tells us should we have a problem at the restaurant we must contact them and they will sort it out. If they cant sort things out in their office, how are they to sort things out with the restaurant. I was informed by the restaurant that the booking wasnt made but an sms was sent to my phone. And when u call to Make a booking, they tell u dont go the restaurant without ansms first.
With regards to your booking on 29/08/15, for the record, I confirm that final feedback was provided to you on 14/09/15 via email. Additional issues noted in the call recordings were addressed, including certain restrictions not being adhered to, and inappropriate telephonic instances of swearing as well as ************ during the call.
Following our telephonic conversation explaining the consequences of circumventing our terms and conditions, and in light of the fact that this was a first time occurrence, we did not terminate your membership. However, moving forward should our rules not be adhered to or should any misconduct be reported, we will ensure that commensurate corrective action is taken.
As discussed, you are more than welcome to contact us prior to any booking to establish whether a booking/payment scenario will be acceptable by both us and the restaurant concerned.
We look forward to providing an effortless dining experience moving forward.
Regards,
Ryan Bowler
General Manager
With regards to your booking on 29/08/15, for the record, I confirm that final feedback was provided to you on 14/09/15 via email. Additional issues noted in the call recordings were addressed, including certain restrictions not being adhered to, and inappropriate telephonic instances of swearing as well as ************ during the call.
Following our telephonic conversation explaining the consequences of circumventing our terms and conditions, and in light of the fact that this was a first time occurrence, we did not terminate your membership. However, moving forward should our rules not be adhered to or should any misconduct be reported, we will ensure that commensurate corrective action is taken.
As discussed, you are more than welcome to contact us prior to any booking to establish whether a booking/payment scenario will be acceptable by both us and the restaurant concerned.
We look forward to providing an effortless dining experience moving forward.
Regards,
Ryan Bowler
General Manager