Reimburse needs to b done by mondaybR3500 and no arrears u guys r so unprofessional n *********

Hi Vodacom had really taken me for a fool according to them i neva lodged a complain from 2019 the dont wana reimburse me ive spoken to an outsource agent who thouhht be could talk his way out ive been paying 175 for a Sim ive Never reserved they suppose to reimburse me with R3500 n now they putting my account in arreas because of this query they wana pay they arreas amount which should have been putten on hold because of my query I've been a loyal customer for so many years n nw they dont want to reimburse me instead pay 1500 that im in arreas is since i logged this complaint im so sick and tired of Vodacom they need to reimburse me to my personal account then paying the arrears during the interim when this query was logged.. If not I'm taking Vodacom outsource to con concrt how can they let me pay R175 from 2019 for something iv never received or even used the agent had said i signed for it however Vodacom Nd afrizone knows ive neva received it.. Kindly reimburse me take that arreas off as we wer in query process or else il meet url in concourt.... Btw i wa promised by an agent I was going to be reimbursed by the R3500 a month ago so how pathetic is this Vodacom