Technical glitch on order / Bad customer service!

I placed an order with Babygroup online over the weekend, and one of the items had no price (there were a number of items under the \On Sale\" section).<br> <br> On Monday they emailed me to advise that due to a technical glitch the one item in my order was listed in their online shop without a price and that they cannot complete my order as is. <br> <br> They offered me a few, legit options to resolve the situation, but especially in light of the fact that the error was on their side, I'm annoyed and disappointed that they don't feel it's necessary to honour the purchase as completed! This was only my second order through them, but I certainly won't be purchasing from them again! <br> <br> As a business owner myself, I would've rather taken the loss on the one item, but through impressive customer service I would've ensured long-term loyalty and retention of the customer... <br> <br> How sad that BabyGroup has a different approach to customer service. :-( "