BEWARE OF PURCHASING FROM BABY ROOMZ - PATHETIC SERVICE

BEWARE OF PURCHASING FROM BABY ROOMZ – especially if you are an out of town customer. CUSTOMER SERVICE IS PATHETIC. I was told that they cannot follow up with each and every customer and they need to wait for their suppliers before I could be given any feedback.

I will never purchase anything from them ever again.

I first made contact with Mariska, who is apparently the owner, in August 2017 via Facebook. It took about a month for me to get any response via Facebook. I could’ve left it there and shopped elsewhere, but she came back to me and apologised and she started assisting me with the process, which I regret to this day.

The stories began at the beginning with regards to why my order was not ready at the promised and agreed date. Excuses ranged from the orders with premature babies taking preference to ******ies of the shop and warehouse – which at the end of the day has absolutely nothing to do with me as a customer, YET I WAS BEING THE UNDERSTANDING CUSTOMER, as I did not need my order immediately. The best story yet, was that my order was not ready on time because I changed my order somewhere along the line. I would love to know when I changed my order? I placed my order, made payment and waited for Mariska at Baby Roomz to let me know when everything would be ready. I have the entire chat with all the correspondence from when I first made contact with Mariska to date, both on WhatsApp as well as all my unanswered emails.

I would make contact to follow up on a regular basis as I was never informed of what was happening or given any feedback, especially after paying 50% of my order upfront. I would get a response 3 days later if I was lucky. Don’t even try to email them because there is no feedback at all via email.

I am in Port Elizabeth and I arranged with Mariska when I would collect my order after she gave me a date of when the order would be ready. Then I arranged a date when my parents would be in Cape Town to collect. After being told my order was ready, she changed the collection date 3 times in that same week. When I got the final date and my parents arrived in Cape Town to collect, my order was not there and my parents were told to come collect the next day or the order can be collected in Velddrif which is 3 hours out of Cape Town.

Due to the arrangements and my parents only being in Cape Town for a limited amount of time they opted to take something from the showroom, because by then we had lost all faith in Mariska and all the stories that she kept on coming up with.

Then to top it off Mariska offered to order me a vinyl wall art of my choice and courier it to me in Port Elizabeth for all the hassles and to prove to me “that she cares about her customers”. I followed up to find out if it was still coming or if it would come in 2018 because we are at the end of the year and I know most of these shops close over the festive season. I also would’ve like to finish up my nursery and wanted to know if it was still coming or if I should just order my own wall art.

Surprise Surprise….Only to get NO REPSONSE. When I did get a response it was to tell me she got it and that she spent R500.00 on the wall art and that she would send it. I was very sceptical that she had even ordered the wall art because of the back and forth from the beginning. When I simply asked for the tracking number – I was ignored for 4 days and when I told her that her customer service is terrible she had the audacity to tell me that I WAS THE MOST UNGRATEFUL PERSON SHE HAD EVER MET. I am also in the service industry and know the importance of keeping your customers up to date to avoid any issues. I’m not sure what I was supposed to be grateful for, the poor quality of service that I received or the poor quality of the goods.

I will not recommend anybody purchase from them. PATHETIC ATTITUDE, EMPTY PROMISES AND SIMPLY RUDE.

What was supposed to be a joyous and exciting purchase was turned into a nightmare. I wish I never purchased anything from them!!!!!!