CARELESS CUSTOMER SERVICE: BABY FURNITURE DIRECT

<p>I’m hoping you can assist with resolving a matter we are experiencing with Baby Furniture Direct (baby furniture store in SANDTON).</p> <p>We have made full payment for goods (cot and cabinet) which we were told this weekend that were available.</p> <p>The problem is that we have paid for delivery, however they seem to be very unreasonable as to when they can come and deliver.</p> <p>They are only available during the week (till 4pm), and cannot deliver on Saturday as they don’t work on Saturdays, unless it’s at 17:30, and at an additional fee of R250.</p> <p>Both my husband and I work full time during the week and thus cannot make during the week, and Saturday is the only day possible. </p> <p> </p> <p>The problem I am experiencing is that they did not stipulate any of these conditions upon purchase, and now they are wanting to charge us extra and are still not being flexible/ reasonable for this as they say only Saturday 17:30 together with the additional charge.</p> <p> </p> <p>They apologised on email for not being flexible which means thye are aware of the unfairness of this. </p> <p>However speaking to them over the phone was fruitless, the shop owner was crass and seemed not to care, stating that this has never happened in all his 10 yers experience, and that we are at fault for not saying when we baught the goods that we will not be available for 8-4pm delivery during the week, and Saturday being the only day available which they cannot do. </p> <p>Mind you goods are ordered online. </p> <p>Please help?</p>