Terrible

I'm deeply disappointed with the level of service I've received from Baby Couture. After ordering a specific product, I received the wrong item. Despite numerous emails, all I got was a dismissive response implying I should settle for what they sent me. They even had the audacity to send me washing instructions for the wrong item!

After finally being granted the opportunity to return the incorrect item (at my own expense!) I was left in the dark with no communication regarding the status of my refund. It's been a week since they collected the item in good condition, yet I'm still waiting for my refund. My emails have been ignored, leaving me feeling utterly frustrated and disregarded as a customer.

It's disheartening to see a local business fail to prioritize customer satisfaction and basic communication. As someone who believes in supporting local businesses, this experience has left a bitter taste in my mouth.

I urge Baby Couture to rectify this situation promptly and provide the refund I am owed. Until then, I cannot in good faith recommend them to others.