dA
dr A

1 reviews | Active since Feb 2019

07 Dec 2020, 12:33

Baby couture

Hi guys please be aware of baby couture . I ordered a baby floater which was advertised on their website in March 2020. I enquired with a lady called Courtney regarding not receiving my order . She stated that due to COVID the shipment did not arrive. My last email to her in October she stated following “ Unfortunately that shipment post lockdown never arrived, however we have a new shipment arriving in 2 weeks, are you happy to wait for this and we can then dispatch? “ After this reply haven’t heard a word from her and it’s now 9months but no order received . . Personally i feel customers should be wary when ordering form Baby couture . Please before ordering ask them if they have the stock on hand . Because it seems they advertising products which they don’t have . Customers can contact me for further information . I have all communication on email regarding my interaction with Baby couture . Simply pathetic service

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Replies (2)
Baby Couture
Baby Couture's reply07 Dec 2020, 19:52
Official
We have sent numerous emails requesting your banking details so that we may process a refund of R399 for you, since the shipment unfortunately is still held up at SARS Customs, however we have yet to receive a response. 
Please email your bank details to us and we will process your refund for you.
dA
dr A's update09 Dec 2020, 14:41
Reviewer Update
Hi I can confirm that I was refunded the full amount from Baby couture . Thanks