Total Unacceptable Service

Hello, I want to buy a gift voucher of R 1 000.00 for a friend. This morning, I went onto Baby City’s website and asked if I could buy a gift voucher online. Within 2 hours I received a reply from Linda, stating that I unfortunately this facility is not available online. This to me was professional, acceptable and within a reasonably speedy response, thank you Linda. Then I drove to the Baby City Northgate branch (about 12 km and 20 minutes through the traffic). There I asked if they have gift cards. The answer was “yes”. They brought a gift card to the checkout terminal and started the process. I had to give my name and cell phone number. After some minutes they moved to a second terminal. I had to give my details again. That did not work either. I complained and informed them that they are wasting my time. They then moved to the third and last terminal. I gave my details again. That did not work either. They said “sorry, we cannot do it”. Reasons for this totally unacceptable service included: “The system does not work”, “The network does not work”, “Dischem bought us over and therefor our systems do not work”. I had to leave empty handed after 25 minutes! Do I travel to another branch?? This is totally unacceptable to me. Do I need to beg to do business with Baby City?? I am looking forward to a response. Kind regards, Johan Jurd.