Terrible service regarding loyalty points.

I purchased a baby cot on the Baby city website on the 15th of March. Till today I haven't received my benefit points I'm supposed to receive from this purchase.

Dischem staff come with lies and say I wasn't logged in while making the purchase, but the till slip I received when receiving my item via delivery shows my membership number on it at the bottom? How will it show my membership card number if I didn't log in while making the purchase?

One way to try con people.

I have sent numerous emails, for one to send an email back saying they will load the points manually. Does it take a month to load?

Worst service ever. I wanted to support dischem and baby city in buying the last of my baby items there, but with this service I feel like returning everything I've bought in the last 2 weeks including the cot which was a big purchase.

I've been buying from dischem for many years and this is the first time I get such terrible service.