Terrible Service from BabyCity

At the beginning of the month (August 2022), I assisted my sister who is 8 months pregnant with creating a gift registry at BabyCity. We arrived at the store in Rosenpark, walked in and politely requested some assistance as we were unsure how everything works. The staff were quite unfriendly and unhelpful and just told us to get a basket and walk around to pick items, which we did. We then proceeded to the checkout counters where a woman just told us to leave the stuff there and basically all they’re going to do is scan everything and then pack it back out, my sister was so exhausted from walking around as I mentioned before she is 8 months pregnant, If I wasn’t there to assist her she would never have been able to pack everything in the basket and push it around etc. Im disappointed that a store that specialises in products aimed at pregnant woman & newly borns does not have an easier process for doing this. The staff should be more assistive, or better yet, create a system that is hassle free to take the pressure off. After speaking to the lady at the front desk, we gave our details and were told that if anyone should buy off the registry list they will update it and send it back to me. A few weeks had gone by and I requested a new updated list, to which I was sent the same list back and told that no one had bought from it. I phoned them back and informed them that people had bought from the list, and the same lady informed me that if someone buys from a different BabyCity store that store has to phone them and update them on which products have been bought so they can edit the registry on their side. We are now sitting with a situation where we don’t know if products were double bought which has resulted in such a stressful situation.

I am disappointed with: - Your customer care - Your website, you cannot purchase online from the gift registry - Lack of communication with other BabyCity Stores