Terrible Service and shopping experience

<p>On Thursday 26 May 2016 13:16pm i purchased a Jole Pram at Baby City in Park Meadows- upon arrival at home i found out my mother had bought a surprise for me which was another Pram however was better and cost more than the initial pram i had bought from Baby City. I immediately returned back to the shop without off-loading the product from my car and returned to the shop for a refund. I arrived at the store at 16:50pm and asked to return the product- i Spoke to Sarah the Manager there and she then advised that i should come back on Friday as the store was closing. i agreed and returned to the store the following day despite having to leave work early to sort this issue out.I returned the following day and the store manager called her supervisor and advised that they will not give me a refund and will only offer a voucher to use in their store. If i do not want the voucher then they would suggest that i can stand at the tills and wait for someone to purchase an item/s that are equivalent to the amount or above and ask to exchange the voucher they would give me for the cash the other customer would be using. I declined their offer as i did not want to spend money in that store anymore or sit the whole day waiting fro a customer to make a cash payment. i asked to speak to someone in charge and they contacted their head office and spoke to a lady in exchanges and the lady said to me that i am unable to get a refund because i had bought the product on my own free will. I explained that i no longer require the item and i have not even removed the product since it was loaded into my vehicle. the product was unused and not taken out of its packaging.(the tape and box were still intact). They said they were instructed by their MD and i asked to speak to him directly and the lady said he was in a meeting- i requested that he call me back. The store manager took my banking details and they stated that they would call me back. I left the product and the receipt at the store. it has been over 2 days now and i have not heard from the store or received a refund from them. This is the worst shopping experience. i am very unhappy of the service provided. I will never purchase an item from baby City again. I also would like to advise the store to put up signs at the door stating that they will not give refunds and advise the customers to be certain of the products they are buying because they will not assist in refunds. this sign should be bold and visible to all customers entering or thinking of entering the store.</p>