Refused refund after selling afwul quality products

I purchased a brand new Nuvita Air Purifier from your Klerksdorp store on 16 September 2018. After using it for only 2 weeks it started making a sound as if the fan blades are hitting the inside of the machine. This made the machine unbearable, considering this machine is designed to be used while sleeping. Today, 27 October 2018 I managed to get to your Pietermaritzburg branch, as this is the closest to my home town, to return the product as I cannot use it. Upon arrival we were told the manager will inspect the product first before they accept it as a return. A few minutes later the "manager" of the store, Trevor, came and told us they don't refund or replace damaged or broken products as store policy. They have to return it to the manufacturer to evaluate the product and the manufacturer will decide if we get a new item or not.

The fact here is that I bought the product from Baby City and not from the manufacturer!

The fact is the product started malfunctioning within 2 weeks of purchase!

I do not want a new Nuvita product as I have lost faith in that brand.

I do not want store credit because the way your "manager" treated us in store was pathetic.

I want a full refund.

As a big name brand, Baby City, you really should consider the brand's you keep and the type of people you employ (or at least give proper training to your staff)