Poor Service and Rude Manager @ Baby City Pavillion

<p>I purchased 2 Munchkin Stay in place mirrors from Baby city Pavillion 28/04/2017. It was R220.00 each, but i didnt mind because i have twins and using a mirror is the only way to monitor them when travelling. The mirrors worked well for the first week, but then they became loose. The ball and stick mechanism was not holding, meaning that you have to jump out of the car and re-adjust the mirror every half hour of so. Its of a very poor quality and doesnt serve its purpose. I took it back to Baby city on 27/05/2017 to report the fault and quality defect with the product. They told me to go the manager. He came out of the office, had a look at the item and rudely told me "NO EXCHANGE." I was shocked. I tried to explain to him that the product does not serve its purpose, its too loose. He blatantly told me that "I AM NOT THE MANUFACTURER SO I CANT HELP YOU!!!" Then he asked me why the packaging is torn, i explained to him that i had to cut the packaging to remove the product obviously, but he kept on making excuses. Eventually after my constant pleading, he told me to fill out a repair form, and that they will get back to me when the sales rep from Munchkin goes to see them. He was absolutely rude and abrupt. This is shockingly poor service. I had my wife and newborn twins with me, and we were all very embarrassed. I spend on average R2000 per month with Baby city, buying diapers, wipes, formular etc. But if Baby city refuses to assist me with my return, then i would rather take my money else where i would not be treated like this.</p>