Poor Service and Lack of Communication

I thought the whole point of Baby City giving you a sticker when purchasing prams was for them to register the warranty with your sticker number???<br> <br> Sunday, 2 weeks ago I dropped off my 5 month old Bambino Pram at BabyCity Pavillion for repairs as the back wheels were faulty. They assured me it would take a week. They told me my pram had been sent to Bambino for repairs and demanded that I pay R141 for repairs before they could fix it. I gladly drove out of my way the next Wednesday to pay this as I could not fin my receipt, although I still thought that's what the sticker was for. <br> <br> I never heard anything more until last Thursday when I got a all from Bambino themselves statig that they hoped to collect my pram on Friday morning for repair (it hadn't even been collected yet after nearly 2 weeks). Imagine my disappointment when Management @babycity came up with an array of excuses as to why my pram had not yet reached Umbilo. I was further told by Bambino that the job would only take 30mins to complete???<br> <br> One would think the Manager of Baby city would have some idea as to how hard it is to manage a baby without a pram????<br> <br>