Poor quality service
<p>I bought a Litetrax Joie Travel system for my baby less than 2 years ago. Unfortunately the one wheel has malfunctioned - ?wheel bearings stripped. Unfortunately when this happened the stroller was a few months out of the warranty period. I took the stroller to BabyCity Bloemfontein where I purchased it to ask for advice/ assitance to repair it or to order a new set of wheels. I took it in on Monday the 2nd of May 2016. At that stage they offered to try to fix it, otherwise they would let me know what the cost would be of a new set. Unfortunately I never heard from them and I had to repeatedly contact them to follow-up on this issue. Eventually on the 10th of May they told me that I would have to order a new set - at the cost of R808.00, and that they would order it as soon as they recieved proof of payment. I immediately did an EFT, and was assured that the set would arrive soon. After a week of getting no feedback, I once again had to follow-up. At this stage I was told that the set did not fit onto the stroller and that they would speak to the rep. I called again on the 17th of May to find out what was happening, and was told that the rep would pick the stroller up that same afternoon and that they would let me know as soon as it was picked up. They would also email me the detailss of the courier company, as they were going to send it to the factory to be fitted with a new set of wheels. Today on the 22nd of May I went back to the store to enquire about all of the above, as no one called me and I never recieved any correspondence with regards to the courier company. They apologised for not letting me know, but said that at least the rep has it and hopefully they will deliver it on Friday the 3rd of June.</p> <p> </p> <p>After such amazing service... one month without a stroller, as I am sure most moms would find delightful, I have decided to stop supporting BabyCity in Bloemfontein. I will now rather buy products etc. from another store in Bloemfontein.</p> <p> </p> <p>I am quite shocked at the poor service recieved, especially as I have made a full payment on the 10th of May without any delivery of the product. I understand that it has been a process, and that service generally speaking in Bloemfontein is mostly on the slow side, but I did expect feedback on the process as well as possibly assistance with a replacement stroller while waiting for this tiresome process to be completed.</p>