1 reviews | Active since Apr 2025
Poor customer service, rude cashiers and store manager, lack of work ethics.
I bought a humidifier that didn't even work past six months. I took it back to Baby Cit at Mall@Carnival on 8 April 2025 around 6pm. They told me that since it's almost end of business they can't do much, I can leave it with them, and they'll call the Rep in the morning, and notify me of the outcome.
Towards the afternoon on 9 April 2025 I got worried when they didn't give me any outcome, and I called the store. Thembi the store manager said she hasn't called, and she was about to sort it, and she will try her best to speed up the process.
An hour later, some guy calls from the store saying they will call the Rep, because I damaged the humidifier on purpose. I have been using only water and the Vicks vapour pads. According to him he thinks we used oil. He did not even bother to open the water tank or to get it checked by a technician.
I called the Dischem head office twice to escalate the matter, they keeping saying they'll call the store, but that does not happen either. Instead when my husband called the store Thembi claimed she'll send an avail with the pictures to the Rep. Only for her to send an email from her mobile phone to the store and cc my husband.
I am very angry with the factor that they take customers for fools, and don't even get their work done.
Towards the afternoon on 9 April 2025 I got worried when they didn't give me any outcome, and I called the store. Thembi the store manager said she hasn't called, and she was about to sort it out, and she will try her best to speed up the process.
An hour later, some guy calls from the store saying they will not call the Rep, because I damaged the humidifier on purpose. I have been using only water and the Vicks vapour pads. According to him he thinks we used oil. He did not even bother to open the water tank or to get it checked by a technician.
I called the Dischem head office twice to escalate the matter, they keeping saying they'll call the store, but that does not happen either. Instead when my husband called the store Thembi claimed she'll send an email with the pictures to the Rep. Only for her to send an email from her mobile phone to the store and cc my husband.
I am very angry with the factor that they take customers for fools, and don't even get their work done.
Towards the afternoon on 9 April 2025 I got worried when they didn't give me any outcome, and I called the store. Thembi the store manager said she hasn't called, and she was about to sort it out, and she will try her best to speed up the process.
An hour later, some guy calls from the store saying they will not call the Rep, because I damaged the humidifier on purpose. I have been using only water and the Vicks vapour pads. According to him he thinks we used oil. He did not even bother to open the water tank or to get it checked by a technician.
I called the Dischem head office twice to escalate the matter, they keeping saying they'll call the store, but that does not happen either. Instead when my husband called the store Thembi claimed she'll send an email with the pictures to the Rep. Only for her to send an email from her mobile phone to the store and cc my husband.
I am very angry with the factor that they take customers for fools, and don't even get their work done.