Poor customer service

<p>I purchased the baby Brezza blender from baby city in July this year. Within a week of purchase, the unit malfunctioned and I took it back for a refund. Baby city advised that they could not refund me until the baby Brezza brand rep approved it. She refused to do so and instead replaced the base of the unit. 3 months later, the blender jug broke. Baby city again referred me to the brand rep who now alleges that I was negligent and broke the jug which must be replaced at my own cost. According to the brand rep and Artemis brands, baby city is fully in agreement with them. </p> <p> </p> <p>I dont know how this conclusion was reached when neither baby city or Artemis brands bothered to pick up the phone and speak to me to find out the details. They just examined the jug and insist it is not a manufacturing default. </p> <p> </p> <p>Given the the cost of the blender, and the significant amount of money we spend at baby city on a monthly basis, one would have expected them to prioritize customer service and refund me since there have been 2 incidents with the product in 3 month period. </p> <p> </p> <p>Baby by city is certainly not interested in building customer loyalty and maintaining any kind of integrity for its franchise.</p>