PATHETIC CUSTOMERS SERVICE, ONLINE BOOKING SYSTEM AT DISCHEM/BABY CITY CARNIVAL MALL

i made a booking online for my daughters vaccine at 10:40 today, at baby city carnival mall, my husband arrived at the branch at 10:20 as he was seated there at 10:40 noone assisted as yet, he asked where the nuirse was they said she's in the room busy with a patient he waited a while and still no assitance then asked again if one of teh staff would check if shes in teh office they check and tell him shes not there he must wait shes just getting stock from dischem he waits again and still no assistnace they then tell him he needs to go to dischem, gets to dischem they ask him to wait again, her appoinment was at 10:40 why does disc hem/baby city allow for bookings online and then when customers get there not even the staff have a cooking clue what they doing it's pathetic the staff attitudes is worst, we could might's as well used government services that's how pathetic disc hem is, i will rather utilize clicks going forward there nurses are much more professional and they stick to online appointments really irritated with the service pathetic , EVEN TRIDED CALLING BABY CITY AND DISCHEM BOTH MANAGERS TOO BUSY TO TAKE CALLS