Pathetic after service on exchanges and refunds - Baby City Woodmead

Baby City Woodmead customer service feedback is non existent. We purchased a Nuk starter pack bottle set in May 2018 for R599 and our baby was born a week later. We found that the 1 small bottle and extra free bottle in pack were leaking from the dummy when we were feeding the baby. This can be very frustrating when you have a newborn screaming his lungs out to drink his formula ASAP as a result we had to purchase new Phillips avent bottles from dischem to meet his demand. These worked perfectly so it obviously was a fault with these Nuk bottles. We returned to the Woodmead branch on Saturday 26 May to return these bottles as the whole pack was not used just these two bottles tested and never worked. The Manager on duty advised it would have to be given to the Nuk supplier to check and they will be in touch. In that week my husband receives a call from Nuk advising the bottles were tested and they are fine. My husbands question was who was it tested on and how do we know it’s fine. From a hygiene and safety perspective surely we can not be expected to use this bottles again as we don’t know what contamination took place. Why does Baby city not make it clear that they will not exchange products like these so that we as a customer would not purchase a high value product that is useless to us at the end of the day. Suddenly the supplier must be involved in this lengthy process whilst I as a consumer must find a solution to meet my babies needs. We have had no further feedback from Nuk or Baby city and it’s been over 2 months. We spent over R15000 at your store and the after service is ********** really and as a result we will never purchase anything from your stores going forward. We are very disappointed to have to deal with such a big retailer who has such low customer service standard. Regards H.Naidoo