No use for Gift registry - Poor management

<p>I created a gift registry at Baby city in Westrand retail crossing. was not happy with the *********** service i recieved. i needed to add on 2 items to the registry and the lady at the till says that i can do it at any other branch at another time. So i was like why can i not do it now? so she says she will have to go to the office to get it signed off. So i asked where the office was and she pointed behind her. So i really couldnt understand what was the issue.</p> <p> </p> <p>I requested that she please go to the office and do it now as i am not coming back to do this. Eventually my request was fulfilled. Then we were told that our guests could go to any baby city and purchase against the registry and it will be updated online. To my dismay, this never happened, my guests informed me that the registries were not being updated as they bought.</p> <p> </p> <p>Only to find on the day of the babyshower that i had many duplicates. Some of my guests were so upset with the unprofessional service they recieved at the different branches that they decided to purchase gifts elsewhere. This defeated the purpose of me creating a registry, it lost baby city business and i didnt get the gifts i needed and ALL because of the poor management from Babycity. I still had to go exchange the duplicates. Not the kind of stress a pregnant women needs right now.</p> <p> </p> <p>I appeal to Baby City head office to enlighten me on how such incompetency can be entertained and what they are going to do about the horrible experience i had to deal with. I am a frequent customer and would hate to take my business else where. I await to hear from you.</p> <p> </p> <p> </p>