MS
Michelle S
1 reviews | Active since Dec 2017
29 Dec 2017, 15:01
NO REFUNDS on damaged items! absolutely shocking
I bought a baby sense sling carrier, which I spent over R400 on. When I got home and tested it out on my newborn baby I found some stitching coming loose and it was a terribly uncomfortable carrier, her poor neck was all bent and she cried the entire time she was in there. I went back to Baby City 2 days later to get a refund and they would not give me one but said I can have a gift card as they do not do refunds! This is appalling! I spent my money on this horrible carrier and they will not give me my money back. I do not want any other items from Baby City and do not like any of the other carriers so why can I not get my money back??????
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Michelle S's updateReviewer Update
29 Dec 2017, 15:11They also tell you different information. Head office tells you they will refund a damaged item as a customer is entitled to a cash refund but the stores and their managers tell you no you can only received a gift voucher or exchange the item. This is ******* and I think you people at Baby City need to review your Refund Policy as its ridiculous.
MS
Michelle S's update29 Dec 2017, 15:11
Reviewer Update
They also tell you different information. Head office tells you they will refund a damaged item as a customer is entitled to a cash refund but the stores and their managers tell you no you can only received a gift voucher or exchange the item. This is ******* and I think you people at Baby City need to review your Refund Policy as its ridiculous.