****med at east rand Boksburg

Im having the most terrible experience as a first time mum with baby city east rand and baby city headoffice itself.. I went to purchase my items on Sunday 2:30 when the cashier ringed my items and gave me the machine to pay I put my card and password and while processing she's pressing cancel, she than told me it declined and slip didnt print out than she told me she has to scan items again, she made me put the pin in and I paid again leaving the store my bank called me an hour later due to ******* activity and put me through an agent who infact informed me that there was a double deduction of R15 000 and I need to inform the store to reverse my money back as they bank with standard bank, I called first thing Monday morning and spoke to a lady who took the invoice codes down and told me she'll get back to me, a whole day later no phone call or update from the store I called at 4pm where I was informed that my money will be in my account first thing Tuesday morning, on Tuesday morning nothing in my account I called the store again and they informed me the bank reversed the money I'll be getting my money shortly whole day passed by and I called the store again at around 4:30pm when the manager took my email address down and said hell send me proof of payment I waited whole evening nothing, Wednesday morning I called the store and the lady told me the manager is off nothing can be done till his back at work, I than asked them where's the proof of payment where's my money, I was than referred to a really abrupt lady by the name of esmay who informed me her bookkeeper say the money was insisted yesterday in the account. I than wrote a bad review on baby city Google and called head office to complaint about this! I than 5 hours later received a call from region manager cliff who gave me arrogance and attitude insisting the fault is the bank and I need to have patience to get my R15 000 back money will take 2-3days to come in my account (standard bank to Fnb takes 24 hours not 2-3 days) he than threatened me that hell cut the call etc.. I than called the store and spoke to esmay informing her I'm coming to the store to collect my cash or R15 000 she blantly refused and told me she won't allow me to enter the premises! I went to store 2 hours later and she approached me with attitude the staff felt sympathy for me and even offered me a chair, she than left me standing for an hour while she went to call her region manager and informed me they don't carry that amount of cash in store she can't help me and showed me printouts of a conversation with the bank where apperantly they made a mistake and didnt transfer the correct amount and my money will be in my account first thing Thursday when I asked her to sign an agreement proving to me that if my money is not in my account by Thursday morning can I collect my cash she blantly refused and chased me away like a dog!! Thursday morning my money was not in my account I waited till 12pm and called the store to speak to the manager or esmay when staff said they busy took my number down and said they'll call me a whole day gone by not one phone call, I than called headoffice at 2pm and the lady called the store and called me back and told me that the store says they transfered the money it's my business now there's nothing they can do, I than called the store at 4pm asking for the manager who than came to the call and informed me there's nothing he can do gave alot of excuses and informed me I need to call my bank to release the cash because that's what standard bank is telling them the money is free from them me and my bank need to release the cash and eventually I told him I want my money in my account by Friday else I'll approach the store with the cops and not leave till I collect my cash and he accepted.. I than called my bank and they informed me that no mistake has been transfered into my account and the double deductions from baby city the money was banked out the same day so they can't help me reverse the money because there is no money and another thing there's no pending payment from standard bank for me to release they did not reverse my money it was banked out on Sunday itself, I called the manager and informed him this is what my bank says and he persuade me that hell get to the bottom of it he gives word of mouth my money will be in my account on Friday and another thing his shock that the money was banked out because only head office can bank the money out he also send me a email not of proof of payment but a conversation between him and the bank . Today is Friday as I'm typing this message and I got a reversal of R1469 not R14,569.. This people are running a ******* syndicate and ****ming customers please be careful head office doesn't even assist in this matter