***********, poor and ****** service

I had come into the store (Moffet on Main, Port Elizabeth branch) with my Husband to enquire and get my baby registry done for my baby shower. The manager advised that there are no available bins but we could get all sorted by putting all stock into a trolley where he would then place into a bin once available and also advised that they are busy going online as well. We thought that was great so that we could send the list through to family that could not attend the baby shower as they overseas. We then sorted the stock into a trolley and went back to the managers office on the side of the store where he then advised that he would keep our stocked trolley at the back of the store for us. Until he can place in a bin to make available to our friends and family for purchase.Today we had gone in to store to add a few items as on the day when we had filled our baby registry, the store was out of stock of alot of products. We had then walked around the bins and saw that there is no bin with our details. We enquired with the manager that assisted us and he advised us that there was no bin for us as we are on a list that he would provide friends and family that come into store to purchase for our baby shower. That firstly came at such a shock as it was not what he had told us his store agreement with us would be. This is absolutely unacceptable and so unprofessional as we stocked our trolley that day in a store that is not aircon friendly and was extremely hot. We circled the store for hours ensuring we had all we needed for our baby registry. I am also pregnant and was 7 months at the time! To then be told we do not have a trolley or even a bin in which we were promised! Why even take our stocked trolley and make those promises and let us go through all those efforts? We complained to the manager to advise we are very unhappy with this situation and how can you justify giving us this service? He advised he would try sort it out. He then handed our list that he had on record to a staff member that then started to hand pick the stock all over again (As we had previously done) to now get it in order for giving us a bin. Seeing this we questioned the manager to ask why we had gone through all the effort and been told it would be sorted! Where then another employee in the office came forward very aggressively to tell us off. We had asked why he is getting involved and so aggressively doing so. He advised that he is the store manager and he treated us with no respect for our situation and came off very ****** as he had no compassion for our situation and said that if we not happy so be it! I would like to be contacted in this regard and would appreciate feedback as to why the staff are so rude, lie to customers and treat them with aggressive attitudes when we are following up on promises a store made and could not keep. I will be taking this further as it's such an unpleasant experience and should not be such a stressful time at such an important part of our lives. Disgusting!!