1 reviews | Active since May 2021
BABY REGISTRY MESS UP
I am so annoyed and disappointed with the service we are receiving from Baby City. When I first tried to do my registry, they informed me that I could not do it until three weeks before the baby shower because they use the box system. I waited until 3 weeks before and went there only for them to tell me that they no longer use that system. We have to write the codes down on a piece of paper and they will manually enter it. It took 2 days for them to then send me my registry information and I noticed some errors. When I emailed to ask them to add one of the items they left off I got no response. So I don't even know if it's been added. Furthermore one of my baby shower guests tried to purchase something off the registry and they informed her that they have not updated their system as they have been bought over by Dischem so they cannot tell her what has been purchased so people must just buy gifts and if I get duplicates I can return them and exchange them. What is the point of doing a registry then? Why did I waste over an hour to write everything down for them now not to be able to use the registry properly. I am so upset. My baby shower is next week and I am travelling ****m to get there only to possibly be left with lots of duplicates that I now have to make the time to return when I shouldn't have to do this? I am not a happy customer at all!!! And why did nobody inform me that this might happen? They told me everyone needs to use the code so they can update their system. Now all of a sudden things have changed and nobody has informed me of this. This is so unacceptable. I had over 90 items on my list. I am tempted now to move my business to Babies R Us instead!
