Baby City Online

Made a purchase Online at Baby City. After some trouble I managed to get my order in. I'm coming from a technelogcal background. So, when I said that I struggled on their website to place my order. Believe me when I say that their website is not functional. My gripe is that a Bloemfontein office phoned me and asked when I can collect my order, which is funny as I stay in Pretoria and order above R1500 to qualify for the free delivery. My delivery address is set to a Pretoria address. Long story short, my order got delivered, but there were 2 items missing to the value of R520. I mean come on! How difficult is it to pack an order? When I folowed up with their online support. They got my name wrong twice, after I stated what my name is in an email. Ntokozo, which was the person whom rep**** to email. Proceeded to tell me that it was a mistake on my end for ordering at a store. I mean, how did that happen when I order online? This whole process showed incompetence throughout and clearly no understanding of after sales commitment,