Baby city disgusting customer service

My husband has bought a humidifier @,Baby city tokai, we returned it due to it being faulty as it didn't want to steam after not having it for long, called baby city and they said i could come in and return it, when I got there the manager was called and a whole sing somg was sang about have to send it to the supplier etc for me to wait how long exactly, after refusing to wait so long manager and another staff had a look at it and it was exactly what I have told them, then manager said she would then issue me a voucher of the amount purchased and that she would call Greenpoint baby city to see if they have stock, they had stock and came back to me to say I should keep the broken One, take it with me to Greenpoint and have it changed there wich I refused as I bought it there u should sort it out, then baby city green point said they have stock and would keep it, we went yesterday being Sunday 16th August, asked for Linda she was on a tea break a manager helped me didmt get her name, a staff went to collect humidifier at the back that was kept for me then I got told its nomore the price I paid the price went up, mmmm excuse me u want me to pay more for something tats faulty and wasn't my fault oh hell no,, so they sorted it out coz I wanted the bosses number the manager then called baby city tokai and was explained I should get it for the price I paid as it wasn't my fault mmm clearly.. I then got it with the voucher that was given to me, unpacked the humidifier lastnight and low and behold then whole bottom part was broken, called this morning spoke to manager Gerard of Baby city Greenpoint and he tells me that it will need to be send away to see what the problem is so and so, baby city let me tell u I am no fool, clearly use gave me a broken item according to the manager they do not check the stock that the customers buy so if its broken its broken.. I asked him if I could get my cash back coz this is total bull I've been buying by baby city for a long time and this is now the cherry on the cake with bad service, I am want my cash back coz this is costing me diesel to drive up and down, so please sort this out I am seriously not happy about this at all, now i have to wait to take it in for a supplier to see to it before they decide if they can give my money back I do not want another one this is sickening the second time and use want to give me this bull.. Have to wait for a decisiom please sort this out..

I bought it for my 5 year old daughter, that has a health issue and in this pandemic we are in is not good at all. so do u guys think I have time for games no I don't.

Thank you