Awesome assistance from Vernon!

So, a while back we were gifted with a Winfun item that was brand new. When we opened the box we came to realize that the item was faulty. We phoned Baby City Boksburg and Vernon assisted me on the call. He took down my info and stock code. He said he would call me back. With service being the way it is these days I wasn't actually holding my breathe for a return phone call BUT the very next morning true to his word Vernon phoned me with feedback. It wasn't Babycity stock but ToysRus stock. I thanked Vernon and let my Husband know to phone ToysRus which he did. My Husband informed them of the situation and Margaret who works in that department said to bring it in which we did the following day. She checked item, said they don't have stock but she will source one for us and will let me know the Monday. The Tuesday she phones to say her Manager said to bring it in and take something else to the same Value. So my Husband goes through on his lunch break. Chooses an item and goes to the till with Margaret. At the till the manager decides no they will not do exchange because there's no till slip! Which Margaret was informed of the first time my Husband spoke to her. So time wasted. We were not impressed as this item cannot be used. Vernon follows up with me asking if I had been able to sort it out. I told him what happened. He immediately said he will contact supplier and get back to me. Which he did! The supplier contacted me and apologized for the faulty item AND replaced it! THANK YOU VERNON for going the extra mile and assisting a person who you've never met before. For keeping your word and getting back to me when you said you would. Customer service is non existent these days so what you did really showed me that there are peole out there who care and take pride in what they. Baby City are absolutely fortunate to have you. You are an ASSET to their brand.

Thank you once again Vernon.