APPAULING service

Good day,

Today I am a very unhappy customer, I cannot believe the lack of service and inability to help me as a customer.

Yesterday the 16th December my partner and I went into the Baby City store in Parklands/Bayside to buy a gift for his nephew. We decided to take the Fisher Price s****** Toy for him costing R699, when purchasing the product there was no display model on the shop floor so we went along with the picture and age group on the box. When going home and giving the gift, to our SURPRISE the s****** was absolutely TINY and could never work for an 18 month old child, never mind a 36 Month old child which they state on the box.

This morning first thing my partner and I decided to return it as it was an expensive gift and rendered useless to my nephew. When arriving at the store we purchased it at we were told it is against the consumer act to do a refund on this product, even though in an unused condition as well as in its original packaging and our only option was to have the money put on a store card. I was very unhappy as this is MY money and I do not shop at Baby City so I would have No use for a store card. If I was informed of this policy I would never have purchased at baby City at all. When the store Manager came to me she had a terrible attitude and initially refused to offer me any other solution, once I Insisted on better service she offered to call another person (whom it was I have no idea) and she told me they were unavailable. I find this terrible service, how can a store trade if there is no one who can offer me a solution. . she advised I fill out a repair slip even though there is ABSOLUTELY nothing wrong with the product, not only does this inconvenience me but now I also have to drive back and forth and wait for answers, all the while my nephew sits with no gift.

Today I will send this complaint off as I am appalled that Baby City refuses to refund me MY money of R699 which is a lot of money to me and a product I am completely unhappy with.

I truly hope to get a response from this as I am very unhappy and I feel I would not promote or support another Baby City store.

Thanking you in advance Belinda Knight