WORST CUSTOMER EXPERIENCE EVER!! Greenstone Branch

After supporting this store over the past few years, it is extremely sad to see it in the state it is in. The staff are not to be seen and saunter in from the back, no greeting and it's a MASSIVE effort to even ring your items. The store went from being a friendly, informative space for parents to a dull, miserable place where you feel like it's an inconvenience to the staff. Today I went to the store to exchange an item I had purchased yesterday. The lady behind the till, sitting in a corner on her phone reluctantly helped me. I explained that I wanted to exchange my item for another. She rang up the new item and asked me to pay? I explained that this was an exchange and not a new purchase (I should just pay in the difference). I was made out to be stupid and was told that I need to pay the full price because I didn't want the other item. TRAIN YOUR STAFF ON EXCHANGES! She then walked away to find, a "manager" - I'm guessing. No greeting, shoved an exchange book in front of me and asked me what difference I want to pay. I paid the difference and left. While leaving the store the 2 woman laughed at me and unfortunately didn't understand what they were saying. I think it's safe to say that as long as this is the vibe of the store and the staff you employ, I will NOT be going back! Do better for the sake of your customers!!!