Terrible service

To whom this may concern.

As a first time customer I'm definitely not happy with the service obtained from Baby boom in Parow.

I ordered a camp cot with a bamboo pedic mattress for my soon to be baby . 21 January I placed the laybye and at the time we were told about the best mattress and that it is the last one in most of the stores .

Very impressed with the hype about the mattress and staff members at the time due to the fact that they were very knowledgeable.

Bare in mind i was told, it is the last mattress and its mine because we put the laybye on which in actual fact is suppose to secure your purchase .

As the 3 months goes by , my husband makes the payments and with the second payment it was still assured to us that our laybye is safe and everything is the way it is .

26 March 2020 I fetched the laybye made the full payment and then noticed that it was not the mattress that was promised . When I inquired about it, it was said that the mattress that was initially meant to be mine is not mine due to that it was the suppliers and that they dont have any stock any longer and that they struggling to find the material to make it. Already not impressed and cashers not very friendly sitting behind the till and on her phone. Just 1 thing that was a concern to me, we all know about the pandemic of Covid-19 and this cashier was coughing had no gloves or mask on and not even hand sanitizer on the counter .

Gave me a soppy story about how sorry they are and that mattress is not mine and they feel bad and this and that . Then tells me the alternative mattress is more expensive and it currently on special. Tells me very bluntly I can get a cash refund but also in the same breath tries to make another sale by my by asking if I have a fitted sheet.

My husband and myself was so let down by the entire experience that we just took the things, PAID the difference on the fitted sheet and left.

I'm honestly not happy about the customer service and it was extremely poor.