Stay Away from Baby Boom

I just want to bring to everyone's attention about my experience with Baby Boom.

I sent my daughter to Baby Boom Fourways Mall to buy Maternity gifts for my expecting children for Christmas. It turned out that they had already purchased this for themselves so I send them back to the store to be refunded. As it turns out the manager at the store refused to take them back because they say they don't take this product back. I took this up with the customer care and Amara is whom I spoke to. She first told me that she would speak to her manager in the store and get back to me, of which she did. She then told me that the reason it was not refunded was because the product was used and that my daughter admitted to using it, which was not the case the product was never removed from its original packaging. She then insisted to speaking to my daughter to establish who was telling the truth and not wanting to speak to me a third party. Speaking to my daughter she insisted that we were not telling the truth and that her manager was right she now wants us to prove that this product was not used and we have to take photos to send to her. Where is the customer service. Now we must take the product out of its packaging which we are not prepared to do, also waste more of our time trying to prove that we are not lying. What is this? I have never been treated like this by a company in my whole life. I am the customer, my daughters is only the messenger. I need this issue sorted out and I want a full refund in cash. I would have happily taken a voucher with intension of giving it to my children but I do not want anything to do with Baby Boom again.