MA
Marta A

1 reviews | Active since Aug 2012

05 Jan 2022, 08:57

Fix your systems!

I am 31 weeks pregnant and had the most appalling experience at this Franchise. I live in Springs and opted to travel to The Glen in hopes of finding a better quality store. When we arrived at The Glen we found that it was only just slightly better, we did our shopping proceeded to the till and wanted to pay with vouchers that I had received for my baby shower. I was told that it is only possible to use one voucher per transaction as the system doesn't scan more than one voucher. My husband and I obviously didn't accept this and told the cashier to rescan the items to cover one voucher. We successfully managed that once, but then the rest wasn't adding up. The cashier did try and call a manager for help, but it didn't really go anywhere. By this time I am starting to become anxious and upset. My husband eventually phoned this manager and insisted on a solution. They found a solution, but by then I was properly stressed out. This really ruined a shopping day which should of been nice for me and honestly left a bad taste in my mouth. I will never shop at a Baby Boom again and will ensure that my pregnant friends request only Baby City vouchers to avoid this kind of stress.

0
Replies (1)
Baby Boom
Baby Boom's reply05 Jan 2022, 09:16
Official
Good day Marta,

 Please accept our sincere apologies. Please send us your contact details.

Kind Regards,

Willem Perold
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