Disgusting service

Long story short. I bought a camp cot from your stall at Baby boom in bay west mall, within a year it broke, received a new one, and within a year it has broken again. Safeway now expects me to pay transportation fees to have it to be sent up for testing (the first one was never tested) I sent an email to Ammara on the 19/10/2017 and on the 31/10/2017 I still have not heard a response from her or your company. I have been a loyal customer and have bought all my babies things from your store. right now I am using my sister’s sons camp cot which is SIXTEEN years old, I used it with my first child and not once has it ever broken, like I have explained to Thomas I do not want another camp cot as it is cheaply made and it has broken twice. PLEASE CAN SOMEONE GET BACK TO ME. I want my monies back please.