Bad service, ******

My wife bought a baby bag and paid for it, we were told it will be delivered the following day and it has been 2 weeks now and nothing. We have tried all ways to contact them but there is no answer. their contact details are *** , their website is Babyblue.co.za , this is pathetic service from their end., My Wife's contact details who is been ignored is *** and we want our money back