Unprofessional services from Baby Benefits service provider

I contacted baby benefits on 12 October 2020, paid the required fee for the services. All documents were completed, signed and certified by my company. The documents were submitted to baby benefits to file with UIF. To date, i have not received my payments from UIF. Baby benefits maintains that i must follow up with UIF call center. It was brought to my attention that some documents were not submitted by Baby Benefits. The service from baby benefits is unprofessional, unacceptable. They don't respond timeously to your emails with no positive assistance in your UIF claims. All they interested is in the service fee and they don't deliver. It is now going onto 1 year with no luck on payments