Terrible service with no feedback

Since you dont answer your phones or reply to your emails, maybe I'll get a reply when I start making the type of service public. Baby benefits were very helpful in the beginning up until they've received their fee and submitted the claim.... and from there im still waiting to find out whats going on. I submitted my claim end july 2017. ITS BEEN 7 MONTHS WITH NO ANSWERS, and if im lucky a reply email once a month saying that they'll find out what is going on, then you don't hear from them again up until you send a nasty email again. If I knew it would be such a hassle using a company to "make my life easier" I would have just went and go stand in the queue and gotten this done myself! Instead of loosing my maternity uif due to Baby Benefits not doing their job!