Second review: baby benefit has taken my money with no service being provided and no feedback on application status

Second review being posted about this company. I have requested feedback numerous times from Cindy and am yet to hear anything substantial about my claim. I continually chase for feedback and it is either radio silence or some vague response asking for documents that I have already provided. I'm so frustrated with the shocking service level ( or total lack of service received from this company) and am still waiting for feedback/payment nearly three months later. I have since asked Cindy to refund my money I have paid her for the service as she has not provided any service to me and am yet to hear back from her. I have also asked how I can transfer this to another organisation because I am now stuck with a company that had not only taken my money with nothing to show for it, but also leaves me with no feedback and an incomplete application so I am out of pocket financially having paid Cindy AND having no complete UIF application. How can this be resolved so I can deal with a reputable and reliable company and get the money that is owed to be from UIF?? Do not use this company, they are quick to take your service fee and that is where it ends.