Poor service results in lost claim

I had a baby last septemper. As a ftm it was a whirlwind journey.In mid january I found an agency online that would make the UIF claim on my behalf, baby benefits UIF. Given the circumstances I jumped at the thought of a hassle free process. After numerous verbal confirmations that the claim would be handled in time my money was taken and my forms were filled out in Feb. To date I had no indication of whther they were filed with DOL or not. after numerous calls and unanswered emails my husband got through today and was informed that my claim was rejected! their failure to lodge the claim in time or notify me of the status has resulted in me to date not getting ANY of my maternity UIF owed to me. With the poor service and lack of feedback I genuinely feel like I've been ****med. I think this agency preys on first time mothers who are overwhelmed and looking for hassle free assistance to claim their UIF. After posting on a mamahood forum it has come to my attention that there are a few mothers who've had a similar experience with a similar result of using this agency and not getting any UIf paid out, and of being left in the dark regarding the status of their claims.