PLEASE DO NOT USE BABY BENEFITS

I used Baby Benefits in 2015/2016 with the birth of my daughter and register and paid my fee again in August 2017 when my son was born. I received constant feedback up till November from Baby Benefits. Then suddenly no replies, only generic email messages, and only voice mails when try phoning them. My messages on Facebook got deleted but I managed to get responses from them on Facebook Messenger but this once again are only empty promises of "we are dealing with the department" or "they have a back log". My son is now 9 months and one can only submit a claim before 6 months. I have been begging Baby Benefits if they can please supply me with the necessary paperwork so I can go and do it myself but still after weeks I still don't get it. I don't care anymore about the R699 I paid for the service but I honestly just want to find out if my claim have been submitted. I fully understand that this complain is not going to be make a difference to them but if I can warn any moms out there thinking of using them please do not use this company as you can see from all the previous complains the chance of getting a payment is almost zero.