Not helpful at all

<p>I had my baby in Aug and discovered that the original arrangement for my salary wasn't honoured in Sept</p> <p>I contacted Cindy from Baby benefits Uif and she refered me to Karin for assistance.</p> <p>At first they charged me R695 to send me a power of attourny letter and uif documents to be submitted electronicly.</p> <p>Then Karin contacted the uif office and informed me that I'm not registred (which I was as my employer trade as...).</p> <p>She informed me that a manual claim needed to be submitted and she needs a certified copy of my maragge certificate, id, baby's birth certificate and a payslip as well as forms from my employer and gynea. </p> <p>I send all of the documents, never got a response back.</p> <p>I emailed Cindy 2x complaining about the bad service. She rep**** that they are very busy and that Karin got confused with me sending emails from 2 adresses and with my married and ****en surname. </p> <p>After 2 months of getting no where and having to courier the documents to them for another R100, I went to uif offices myself.</p> <p>1.5 hours later, everything is sorted. No need for any certified copies, Baby benefits was yet again wasting my time.</p> <p>I phoned Cindy, politely refering to my refund email which she ignored.</p> <p>She told me "You chose to use our company, no refunds as we send you documents and spend many hours on your claim"</p> <p>I was furious, even though I stayed polite, Cindy was rude. </p> <p>If I went to the uif offices myself, I would have gotten better, friendlier service and they would have paid me already.</p> <p>Please be warned, Baby Benefits uif is not as userfriendly as they advertised to be!</p>