No service, No refund because i am black!

I started with my application in February 2018, and deposited the fee for them to Assist with my claim for UIF. I sent all the required documents, as soon as the baby was born, i sent the birth certificate. I was told to wait for a month and i will get feedback. After a month, i contacted the agency, sometimes the phone is off, some days it just rings, sometimes you get an email response, sometimes you dont. Sometime you get an email response but is total lies. I went to the department of labour in Pretoria to check on the claim, i was told no claim was made for me. I gave details of Baby benefits, they told me there is no claim, after i had waited for so long. I am currently unemployed, i do not have the money to support my child, i am currently on maternity leave till June, which is in a months time and i havent received a single cent from labour department because Baby benefits did not fulfil their promise. I requested my refund and everyday i am told i will have the money tomorrow. Till today, there is nothing, no refund. I am totaly disappointed for trusting them to help with my claim, i feel i should of just done everything myself from the beginning. There is no truth at baby benefits, and i dont know which people get helped and which people dont get help, or just because i am black, my application was not a priority, and that is why i am not getting my refund till today. I am struggling to meet my childs needs because i trusted people to help, but unfortunately nothing. I will not recommend anyone to use this agency, it is a total mess. Since last week i was told banking will be done in the afternoon, same old story everyday. Today i called, i was told that Cindy will come and do payments this afternoon, i have not received any proof of payment, nothing . So please world, tell me what must i do in such a situation where i struggle. The R700 i paid could buy my child winter clothing, milk and nappies. How do they sleep at night knowing they are busy lying to people? I am totaly disgusted, and unfortunately i am at a point where i am going to contact my legal team. I am sick and tired of being treated like a fool. Everyday i have stress for my child, and yet they sleep well with their children, and their kids are warm.