Lack of service from a UIF Maternity service: Baby Benefits

I payed a full fee of R750 to Baby Benefits, for assistance with my UIF application in July 2020, when my baby was born. Apart from receiving an automated response with a list of 'to do's' and forms to fill in, I have since not been able to get hold of anyone at this company to assist me. When I call the number it just rings, and then the line is busy, and I have received no help over email, despite numerous messages sent to this company. I have not been able to process my UIF as a result, since my profile is blocked.

Based on the lack of service, I would not recommend this company to anyone else. It is difficult enough trying to juggle a new baby, and trying to process a lot of admin, I might as well have sorted out the UIF myself, since it might have been quicker in the long run.