horrific client service

I attempted to apply for maternity uif benefits thru the dept and this proved to be very difficult and unsuccessful so I turned to baby benefits uif as their promised to make this a simpler process. Before making the payment I had a few questions for Mariska who was not willing to answer me unless I made the payment which I did. After receiving their instructions I realised that this was far from simple and there were docs I could not obtain. I then requested a refund on 27 march 2015 as I decided not to apply for uif. I have been emailing both Mariska and Cindy and have spoken to Cindy on the phone and have received no response or refund to date. From the start of the process they were extremely unhelpful and now they are withholding my money! I have to now turn to legal action to get my money back.