Bad service - Baby Benefits

I registered with Baby Benefits UIF on 7 March 2018 in order for them to assist me with my UIF claim. I had to pay the required R699 fee which they charge in order for them to process and finalize the claim. The owner at the time responded to me that she had received the payment and my forms; and after a long time of following up and struggling to get hold of her, no feedback or communication was given to me and I had never, to this day, heard from her again.

The new owner contacted me and let me know that she had taken over the business seeing as the previous owner had “disappeared” with everything. The new owner did try and help me but there is no proof whatsoever that my UIF documents were submitted at the Department of Labour. I really want my R699 back seeing that there has been absolutely nothing done! In addition to this, the DOL also do not want to accept or process my claim as they do not have this proof that the docs were submitted!