Baby Benefits' reputation has gone south - help with making your decision on whether to use Baby Benefits or not

If I could give it a zero star rating I would!! I have used this company with both my maternity claims [then run by Karen which was an excellent and hassle-free service provider] however when their services were required again for an unemployment uif claim [now run by Cindy] it was a whole different experience.

Calls not always being returned or answered and some what seems to be delibarately ignored [call not answered and when hanging up once voice mail is reached and calling again right away, we would get the engaged tone for minutes afterwards.]

Our claim has been submitted very close to 1 year ago and will soon reach its deadline for being submitted [successfully] and we have been having to call UIF ourselves to follow up to get answers and seems like we would have to continue in doing so if we want to receive the claim payments at the end of this journey.

It was also very unprofessional for wanting to reset passwords for the online uif platform, surely a client's password / log-in details could be saved on their profiles? Or has the now Baby Benefits office lost all control? I feel sad that Baby Benefits' reputation has gone south compared to the services once received in the not so long ago past.

Save your money and use the online uif platform, yes it may be time consuming but far less frustrating and at least gets you somewhere.

Hope this helps with your decision on whether or not to use Baby Benefits.