Baby Benefits Poor Service delivery

I engaged the services of Baby Benefits to assist with handling my UIF claims whilst on maternity. It has turned out to be a frustrating process. After the birth in Aug19 I had to follow up numerous times via e-mail and phone calls, of which most was just ignored and then only answered in Oct19 and I received 2 payments. After confirming the second payment and requesting the submission for the 3rd payment it again took several emails and numerous phone calls, where I eventually received an email response 14 business days later. After receiving confirmation of submission and a reminder to advise them if I do not receive payment within 10 working days, I as instructed did advise them that I did not receive payment, and again after almost daily emails to follow up with Baby Benefits, I have received no feedback or even acknowledgment of receipt of my e-mails to date and their phone line is closed over the festive period. I would not recommended their services if you are dependent on receiving your money timeously to meet financial commitments.