TT
THOKOZANI T

1 reviews | Active since May 2020

17 May 2020, 15:59

My name is T Tshabalala, I would like to voice out my frustration regarding this company. I settled my loan with them last year August and to my surprise my account is still being debited. I went to their offices to show them my proof of payment and they

My name is T Tshabalala, I would like to voice out my frustration regarding this company. I settled my loan with them last year August and to my surprise my account is still being debited. I went to their offices to show them my proof of payment and they said it was a mistake on their side and that they would rectify it, till today that has not been rectified and they are still debiting my account, even worse they are on my credit record and this is affecting my score badly. I saw on my credit record that they are claiming that I took another loan with them last year August and now they are calling themselves Telesure. Babereki is a ***** and they just want to keep debiting peoples accounts without authorization. My credit score / profile is taking a serious knock due to this mistake. I am so frustrated by this and I need it to resolved ASAP.

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Replies (3)
Babereki Finance
Babereki Finance's reply18 May 2020, 08:18
Official
Dear Thokozani,
We will conduct a thorough investigation and contact you with our findings, alternatively do not hesitate to contact us directly on our website to voice any additional concerns.
We are not part of Telesure, they are a separate registered Microfinance institution.
Regards,
Babereki
TT
THOKOZANI T's update21 May 2020, 11:46
Reviewer Update
Good day, I am still waiting for your so called thorough investigation and still there is no information or even a contact from your company. please deal with this mess promptly
Babereki Finance
Babereki Finance's reply21 May 2020, 12:05
Official
Dear Thokozani,
We hereby acknowledge that all your accounts with Babereki are indeed paid up - no future debit orders will occur.
You need to engage contact with Telesure to clear your credit score on their end if your account is paid up with them.
Regards,
Babereki